Privacy Policy

1. Who we are

REELDR.app is an app by REELDR.app, Bascule 9, 3981 PH Bunnik, registered with the Dutch Chamber of Commerce under number 42220298. We are responsible for processing your personal data as described below.

Privacy questions: hello@reeldr.app.

2. What data and why

Account: email address, sign-in code or password (encrypted), language, last active

Creating and securing your account and signing in. Basis: contract.

Profile: first name, date of birth, city, country, height, bio, interests, optional details, filters

Showing your profile and suggesting suitable people. Basis: contract.

Your gender and who you want to meet

Suggesting suitable people. This can say something about your sexual orientation, a special category of data. Basis: your explicit consent, given by filling this in yourself. You can withdraw it by deleting your account, because matching does not work without this data.

Location, only while you use the app and if you allow it

Showing people nearby. We keep one place, rounded to about 1 km, with no history. Basis: consent, which you can withdraw in iOS.

Moments: video, voice-over, chosen parts, still image for Chats, game entries

Showing yourself to other members. Basis: contract.

Verification video

We do not ask for one at the moment. If we switch this on, it serves to keep out fake profiles and only our team sees it. Basis: legitimate interest.

Likes and Real Connections

The core of the app. Basis: contract.

Messages, earlier versions of edited messages, reactions, Real Talk questions and videos

Contact with your Real Connections. Basis: contract.

Reports, blocks, objections and moderation decisions

Protecting members and tackling abuse. Basis: legitimate interest and legal obligation.

Usage: which Moments you saw, watch time, sessions, app version, performance, tips seen

Not showing the same Moments over and over, and improving the app. Basis: legitimate interest. Kept by us only, no third-party trackers.

Push token and notification preferences

Telling you something new happened. Notifications contain no name or message text. Basis: consent, which you can withdraw in iOS.

Purchases and Premium status

Applying Premium. Basis: contract and tax retention duty.

Invitations: your code and who signed up with it

Granting rewards. Basis: contract.

Advertising: whether an ad was shown to you and whether you tapped it

Limiting how often you see the same ad and showing advertisers totals. Basis: legitimate interest.

We do not sell your data.

3. What other members see

• Your first name, age, city, distance in whole kilometres, bio, profile details and Moments. If you are looking around in a city you chose, that is shown too.
• Only your Real Connections can message you and see your still image in Chats.
• Never: your email address, date of birth, exact location or verification video.

4. How the feed and advertising work

The app chooses which Moments you see based on distance, age, your filters, interests and what you have already seen. This is not a decision with legal effects. We use no face recognition and no AI to assess people or content.

We choose ads ourselves on our server, by city, age and subscription, and never by gender or orientation. Advertisers receive no personal data, only totals such as views and taps.

5. Who processes data for us

Supabase

Database, video storage and sign-in. Stored in the EU (Ireland).

Expo (650 Industries)

Forwarding push notifications. United States.

Apple

Push notifications, TestFlight, later the App Store, and turning your location into a place name on your iPhone. United States and worldwide.

Google Workspace

Sending emails with your sign-in code.

Cloudflare

Hosting our admin dashboard. Worldwide.

Anthropic

AI tool used to build and check the app. It can occasionally see member data while doing so. United States.

For transfers outside the EU we rely on the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.

6. Moderation

Our administrators can view Moments, profiles and reports, and technically also have access to chats and Real Talk videos. We only look at that private content when needed to handle a report or suspected abuse. With three or more reporters within 30 days an administrator gets a signal; the signal punishes nobody, a person decides.

7. How long we keep data

Account and profile

As long as your account exists. After your deletion request you are invisible at once and we permanently delete it after 30 days, with what is linked to it.

Moments

Until you delete them; then invisible at once and erased after 30 days.

Messages and likes

As long as your account exists, also after an unmatch or block, but no longer visible to members. A shorter period will follow.

Real Talk videos

Erased after the other person has watched them and the viewing window has passed. We decide on a reported answer first.

Verification video

Erased right after the review, within 30 days at the latest.

Reports and moderation decisions

As long as needed to recognise repeated abuse. A fixed period will follow.

Usage and advertising data

Until your account is deleted. A shorter period will follow.

In-app notifications

90 days.

Purchases

7 years, as tax law requires.

Admin log

A record of what administrators did can remain after your account, without a link to you.

8. Your rights

You may access, correct, erase and transfer your data, and object to or restrict its processing. You can always withdraw consent.

You can do much yourself: edit your profile, delete Moments, switch off location and notifications in iOS, and delete your account in Settings. For the rest, such as a copy of your data or changing your gender, email hello@reeldr.app. We reply within a month.

If you disagree with how we handle your data, you can complain to the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or the authority in your own country.

9. Age

REELDR.app is only for people aged 18 and over. If someone turns out to be younger, we delete the account.

10. Security

Connections are encrypted. Videos can only be reached through temporary links, database access is shielded per member and administrators sign in with an extra step. Moments carry a watermark per viewer and screenshots are blocked where the phone allows it. We cannot fully rule out someone filming or forwarding something.

11. Changes

We change this policy when the app changes. We tell you about important changes in the app.